Privacy complaints

If you believe that the University has breached your privacy when handling your personal information, you have the right to make a privacy complaint. Any complaint must:

• be made in writing, and can be submitted via email to privacy@uq.edu.au or in hardcopy to the Privacy Office.
• be supported with evidence of your identity (this can be verified in person through the Privacy Office).
• Be supported with a signed authority to act, in circumstances where you have an agent or another person acting on your behalf

Privacy complaints will be managed in accordance with the IP Act which provides up to 45 business days, from the receipt of your complaint, to complete. The University will notify you in writing of:

• the outcome of your complaint
• your rights under the Information Privacy Act 2009 if you are not satisfied with the outcome.

If you don't receive notification of the outcome of your complaint within 45 business days, or if you are not satisfied with the University’s response to your complaint, you may refer your complaint to the Office of the Information Commissioner for mediation.

If your complaint is not suitable to be mediated, or you are not satisfied with the mediation, you may ask the Information Commissioner to refer your complaint to the Queensland Civil and Administrative Tribunal (QCAT).